Each of Second Harvest’s member agencies is required by Feeding America to have trained staff and volunteers. To support this requirement, the Food Bank provides opportunities throughout the year for member agencies to receive the information they need to make the best possible use of our resources.
When an organization becomes a member agency, representatives complete an orientation with the Food Bank Director, Agency Relations Coordinator, or both. The orientation covers general Food Bank procedures including appointment scheduling for shopping and/or delivery, completing product order sheets, the pickup or delivery process, and member agency fees. Also covered during the session are basic food safety to protect the integrity of the product that will be distributed and the health and safety of all participants and Civil Rights Compliance training for member agencies distributing government-supplied product. Finally, member agencies will receive a tour of Second Harvest’s facilities.
Current member agencies are encouraged to take advantage of the orientation process whenever there are changes in staff or if staff and volunteers feel that they need a refresher. Call Second Harvest at 484-287-4015 to make an appointment.
When to place your order
If you get an order every week, you must have your order in for processing within TWO DAYS of your last delivery/pick up. Otherwise you must have your order in for processing ONE WEEK prior to your delivery/pickup. If you have any question, please call.
Every other Friday, from 1:00-2:00PM, Second Harvest opens its doors to member agencies in order to distribute any perishable items we have in our warehouse, including fresh produce, frozen, and refrigerated items. Product is not subject to shared maintenance fees and agencies can accept as much as they are able take back to their sites.
For a complete list of Free Friday Rules or a look at the latest Free Friday menu, click the link in the sidebar.
All member agencies are required to have Safe Food Handling training. Agencies with one or more staff members (paid or volunteer) certified in safe food handling should submit a copy of the certificate to Second Harvest. Basic food safety training for those not certified will be provided by Second Harvest. Call the Food Bank to schedule.
The Food Bank periodically offers ServSafe classes for those member agencies that prepare and serve meals on-site. Currently, there is no charge to member agencies for this training and class size is limited.